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Frequently Asked Questions
If you don't find an answer here, please feel free to contact us directly at info@friendspassing.com .
- How do I renew my subscription?
- First, go to our Register page. Then enter your Name and
E-mail address that you originally used to register with FriendsPassing.com. Then enter
your User Name. Next, click on the "submit this form" block. You will be take to the
page where you should click the Basic Subscription block and also enter the number of
additional names in blocks of 50 that you require. Finally, click on the "Calculate
Subscription" block. Follow the instruction of the subsequent pages to provide your
credit card information on a secure VeriSign website.
- How do I increase my subscription level?
- Just continue adding names to your FriendsList until you hit your
limit. At that point you will no longer be able to add names and you
will be given a prompt that takes you to our upgrade your subscription page.
- What does FriendsPassing do?
- FriendsPassing is a subscription service which daily searches online
obituaries and contacts our subscribers when a name from their
FriendsList is matched.
- I read the obituaries every day, what good is this service to
me?
- There are
times when you are travelling or too busy to read
the obituary section. FriendsPassing provides a way to
automatically notify you when a match is found. FriendsPassing also
lets you search newspapers obituary columns in most cities across
America. If you have lived in more than one area, you should find this very useful.
- How secure is my information?
- FriendsPassing has taken every possible precaution to ensure that
your information is kept private. We do not collect any personal
information from you on our site, that is done on a VeriSign secure website so you may be
confident of its privacy.
- What is required to use FriendsPassing?
- In order to use the FriendsPassing service you will need to Register with FriendsPassing and select
your subscription level. You choose your own Username. A Password
is sent to your e-mail address when your order is completed.
- How much does FriendsPassing cost?
- $24.00 provides you with a one years subscription and a 50 name
FriendsList. You can view a full listing of our prices at this link.
- How do I enter names into my FriendsList?
- Once you Register you may Sign in. Enter your Username and the Password that
was sent to you via an e-mail message. You will be transferred to
your FriendsList Entry Form. Alternatively, we provide a custom
list building service. For an additional fee, a FriendsPassing
administrator will enter your names into our database. All you
need do is provide us a list of names with towns and states; for
example, your holiday card list. We will enter them and e-mail
you the results for you to verify.
- How are names searched?
- Our basic subscription allows subscribers to list
individuals with their full, and correct names, including first,
two middle and last names. Our search engine was designed to
require that the last name must be exactly as entered. However, it
uses "Fuzzy" logic for the first name. This means that
we should be able to identify your listed individuals even if a
mortuary or newspaper misspells their given
name. We do not search on the middle names; middle name
entries are only for the convenience of our subscribers.
- Why haven't you answered my e-mail?
- If you are a subscriber, an e-mail from you from the address
that you used when you registered should get through.
Unfortunately, we get several hundred bogus (spam) messages a day.
Our spam filter may move an e-mail from a non-subscriber to the junk
folder. We scan that folder, but may not recognize a legimate
inquiry. If we do not respond to your e-mail, please use the U.S.
Postal Service to send us snail mail. Please see our
Contact page for our address.
- I have additional questions
- You may find our Tutorial pages
useful for demonstrations of how to Register, Sign in, and
make FriendsList entries. If you have additional questions,
please contact us by e-mail at info@friendspassing.com .
If you would like to talk with a FriendsPassing representative,
please see our Contact page .
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